What performance characteristics will you leverage to excel your business?
The role of HR services has made a huge transition from recruiting and managing talent to
providing valuable analytical capabilities for framework development, value
creation, and operational excellence. This significant transformation
has developed the HR role into a critical service provider for a successful
business.
HR departments provide services to the employees of their
companies the same way a business provides services to their customers. Similar
to customer services, HR
services do not want to only satisfy their employees but make sure they’re
consistently happy with their services. As an end result, companies experience
a decrease in turnover, development
of company culture, and an upgrade of the company as a whole.
An ideal practice to upgrade your HR services delivery is a
model that leverages the process capabilities of a Center of Excellence, Shared
Services Center, and different fields of HR distributed across multiple position levels. These different levels of support should provide strategic
advice for executive leaders, advisory support for middle management, and
administrative support where needed. The top performers who have implemented
this tiered practice have not only developed their HR team, but also began to
leverage technology in the process. This optimized
framework and technology implementation allows you to improve your
transactions, provide expertise where needed, and problem solve with ease
allowing your company to focus on the more important things.
In a report produced by the Shared
Services & Outsourcing Network, they analyze the top twenty-percent of HR
services organizations to identify the characteristics they have in common.
These insights come from six HR executives interviewed about their operations, implementation strategies, and the results
of their HR model developments. Some of these include utilizing an HR
framework that leverages strengths and knowledge where needed, enabling
technology and analytic capabilities for optimized processes, and developing a multi-functional leadership.
So, now we turn it to you, are you one of these stand out organizations? Or, like most of us, are you working hard on implementing a new HR program into your organization? Either way, make sure to take a tip for the top organizations to improve your overall strategy.
