Implementing RPA in Shared Services

Implementing RPA into your organization can be a daunting task. With so many organizations already in the implementation process, why not take a page from their book and learn from their success, but even more from their failures.

The first case study we took a look at was from PNC, who dived into the subject on everyone’s mind; how intelligent automation can turn you shared services into a revenue builder for your business. They started on their journey by defining what problems needed to be solved and which automation technologies would most effectively solve those problems. During their journey, they came across the usual challenges associated with change – keeping prices down but efficiency up and what they found was that a combination of RPA, IA, and cognitive technologies, is what worked best to achieve success. For the details on PNC’s automation strategy and journey, access the full case study.

The next case study we sought to learn from was HP, who helped answer the question of what valued will this add to our shared service. To begin answering this question, they looked at the top pros of robotic process automation including scalability, cost reduction, productivity, and more. They then decided where the best place to start their journey would be and began their process. For the details on HP’s automation strategy and journey, access the full case study.

We then took a look at Quad Graphics and how they sought to create a better way through RPA. They started off by identifying that their challenges were coordinating the strengths of different marketing channels into one efficient and effective campaign. Their case study flows through their journey from production floor automation all the way to their current destination of enhanced digitalization, but who’s to say that’s where their journey ends! Quad Graphics provided a great example of how one organization can scale up and increase their bot count successfully, going from 35 to 100 bots. For the details on Quad Graphic’s automation strategy and journey, accessthe full case study.

Ascension was the final case study who explored how to bring the power of RPA to life. They started by evaluating how a combination of automation technologies can create new possibilities for their organization. Looking first at how they could use automation technologies to focus on a sequence of task so that they can ease customer frustration and make processes as seamless as possible. By coming across these problems and reach solutions, they were able to better identify where they wanted to go and how they wanted to build their interface for success.  For the details on Ascension’s automation strategy and journey, accessthe full case study.

Transforming Your HR Strategy

Transformation is a trending term in the HR world today. From employees calling for a better work experience, to millennials redefining the workplace, to the digital age changing how organizations must be run, this day and age is proving HR to be a key function within any company. Taking on all this change can be difficult, but, thankfully, the Shared Services and Outsourcing Week event has put together a helpful bundle of case studies that dive into how to transform you HR strategy and elevate the employee experience.

The first case study comes from Evoqua Water Technologies. Their study dives into global HR transformation and the top insights they took from going through this process. The process for Evoqua started with a brand new VP of Human Resources coming into the company tasked to develop a Global strategy to transform their HR strategy in just twelve months. With no design or idea restrictions off the table, Evoqua managed to transform their strategy and gained key insights on how to success at major change in a short time period. Some of their findings include, creating a leaner, more efficient HR structure, using a shared services model to achieve HR success, increasing your focus on your current talent, and much more. 

The next case study in the bundle comes from Microsoft’s HR Service Center Lead Americas, and focuses on creating a seamless employee experience. The study walks through the current HR breakdown at Microsoft, and their transformation journey from 2012 to 2020. The case study takes you through their journey thus far, with an in depth look at their employee support model and what they learned during this transformation period. 

The final case study in the piece provides insight on leveraging your size for recruitment and pre boarding from HCA. With new HR  expectations put in place, the HR team  was able to be held to a higher standard and in return, were driven to do more and more for their organization. A main focus on their transformation was to advance their recruitment process by redesigning the full recruiting life-cycle to be much more efficient. HCA provides the entire plan within their case study as well as their lessons learned after the implementation process.